crickex bat Privacy Policy
This policy clearly describes how we collect, store, and keep your personal information secure. Please read it carefully before using crickex bat.
This privacy policy ("Policy") applies to the crickex bat platform and its associated services ("Services"). By agreeing to our Terms and Conditions, you also consent to the terms of this Policy. The purpose of this Policy is to inform you what information we collect, how it is used, and what measures we take to protect your data.
crickex bat places the highest importance on its members' privacy. We believe you should have full control over your personal information and that it should never be disclosed to any unauthorised party.
What Information We Collect
When you create an account on crickex bat, use the services, or contact us, we may collect various types of information. This information comes mainly from two sources — what you provide directly and what is collected automatically during your use of the platform.
1.1 Information You Provide Directly
- Full name and date of birth (for age verification — to confirm 21+)
- Email address and mobile number
- National ID card or passport details (where identity verification is required)
- Mobile banking number (bKash, Nagad, Rocket, Upay — for deposits and withdrawals)
- Bank account details (for bank transfers)
- Username and password
- Content of communications sent via live chat or email
1.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Usage patterns on the platform — which pages you visited and how long you stayed
- Transaction history and gaming activity
- Information from cookies and similar tracking technologies
Purpose of Using Your Information
crickex bat uses the information it collects only for specific, lawful, and clearly defined purposes. We will never use your information for any purpose that has not been communicated to you in advance.
- Account creation, management, and verification
- Processing deposits and withdrawals and ensuring transaction security
- Taking measures to prevent fraud, deception, and money laundering
- Providing customer support — via live chat and email
- Managing bonuses, promotions, and VIP benefits
- Improving platform performance and planning new services
- Fulfilling legal obligations and resolving disputes
- Preventing access by persons under 21 years of age
Information Storage and Security
crickex bat uses industry-standard security technology to keep your personal information safe. All data is transferred via SSL encryption, making it extremely difficult for third parties to read or steal.
3.1 Retention Period
We retain information for as long as your account is active and for as long as required by legal obligations. Even after an account is closed, certain information may be retained for a specified period — particularly records of financial transactions.
3.2 Security Measures
- SSL/TLS encryption technology — applied to all data transfers
- Firewall and intrusion detection systems
- Regular security reviews and audits
- Strict employee data access controls
- Automated alert system for suspicious transactions
Sharing Information with Third Parties
crickex bat does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive the information necessary to verify transactions.
- Identity verification services: Where applicable to confirm age and identity.
- Legal authorities: Based on a court order or legal obligation.
- Technology partners: Limited data necessary for platform operations, who are bound to follow our privacy standards.
Any third-party provider is contractually bound to comply with our privacy standards. They may use the information provided only for the specific purpose for which it was given.
Cookies and Tracking Technology
crickex bat uses cookies to improve platform functionality and personalise the user experience. Cookies are small text files stored on your device.
5.1 Types of Cookies Used
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: To remember your language preferences and other settings.
- Analytics cookies: To understand how the platform is used — which helps us improve our services.
You can control or reject cookies from your browser settings, though this may limit some platform functionality.
Your Rights
You have specific rights over the personal information associated with your account on crickex bat. You may exercise these rights at any time:
- Right to access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances.
- Right to restrict processing: The right to request that the use of your information be limited for specific reasons.
- Right to object: The right to object to your information being used for specific purposes.
To exercise these rights, contact our customer support team via live chat or email — available 24 hours a day, 7 days a week in Bengali and English. Our Responsible Gaming page has more details on managing your account and gaming activity.
Protection of Minors
crickex bat strictly prohibits use of the platform by persons under 21 years of age. We never knowingly collect personal information from anyone under 21. Age is verified at the time of account registration and additional documents may be requested in cases of doubt.
If we are informed that we have unknowingly collected information from someone under 21, we will immediately delete that information from our systems and close the associated account.
Policy Changes
crickex bat may update this privacy policy from time to time. For significant changes, notice will be sent to the registered email address or directly on the platform. The date of the updated policy will always be shown at the top of the page.
If you continue using crickex bat after a policy change, you will be considered to have accepted the new policy. It is therefore advisable to visit this page regularly. For answers to more general questions about our services, see the FAQ page.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our privacy team will review your request as quickly as possible.
- Live Chat: Available directly on the platform 24/7
- Email: [email protected]
We take every privacy-related request seriously and aim to respond within a reasonable time.